Product: I like the fact that I was able to buy something that did not require permanent attachment (metal rack). It seems well designed. I have only used it on one ride and it came loose, largely on account of the fact that the hooks on the rear straps have too tight of a hook to register well on the fender of my particular bike (2016 EXCF 350). I was able to solve that by moving them further back, behind the turn signals, where the fender is a little thinner. Still wish they accomodated slightly thicker fender material. After I remounted it, it stayed on. I have a Kriega drypack I am mounting to this, and I discovered ways (after this ride) that I can modify that pack to possibly mount better to your system.
Instructions: very poor literature and guidance on HOW to attach. Lots of online reviews and such, which was helpful in deciding WHETHER or not to purchase, but worthless in exactly HOW to attach. Couldn't figure it out for the life of me first time I tried. Went to bed, slept on it, and figured it out (I think) the second time. Maybe I missed or am missing something, but a Youtube on specifics of how to attach, and/or something other than the (in my humble opinion) nearly worthless printed instructions that come with it--either or both of these would have helped greatly.
Service: In the middle of my initial setback installing it, I reaching out by email and got a very quick response, which was fantastic. Keep up the good work there.
All in all, I have high hopes that I'll make the HCSR work well for my bike, and hopefully with the Kriega pack, and I know that your service department will be there if I need it down the road.
